I should have read these destructive reviews right before getting Empire put in carpet in my household. As all another writers have pointed out – calls to Customer Service are Ineffective.
I demanded to check out to someone that is in charge. They gave me the "head" salesman. He despatched out another salesman to "help" me. Effectively, we arrange An additional carpet installation. In the event the installer arrived, it was the incorrect colour, the measurements had been Incorrect.
August 15, 2018 at 9:38 am I'd used Empire for flooring 3 a long time in the past and was so satisfied with the experience which i chose the business again For brand new carpeting upstairs. Blunder. This has become a fiasco from begin to finish. Probably the most dysfunctional providers I have ever addressed in my adult life. Their reps are incompetent, disconnected from corporate and unapologetic within the incredible inconvenience they have got brought about me — which has practically nothing to perform with the particular carpet. I’ve invested hrs endeavoring to establish to them I actually compensated for my carpet about the working day I signed the deal While using the impartial rep who visited my house.
We need it to generally be mounted by December sixteenth and have gotten no person to speak to us, remedy our phone phone calls, or get in touch with us back again. I've tried out each individual other achievable way to produce this installation materialize.
He was ideal, the stairs search fantastic!! They labored perfectly to the evening (until finally after seven PM) to complete The work. They begun late and The work was pretty skillfully completed for a very fair value. The one purpose I provide them with four stars is for being late without having warning. Otherwise, they exceeded expectations for the cost position.
twelve/8/2017 3:50pm until 4:32pm General Supervisor ticket # 1-2925075011 a customer back no it's not very good as I will not be out there. My time line for availability is earlier. I informed her to study many of the phone calls I have finished For the reason that 3th of November. I need my a refund. I will employ the service of someone else to carry out my floors in January or February Once i am accessible yet again. This particular person receives back on and claims she called Philly and canceled my agreement I explained to her I did not notify her to do that I would like my money back so she receives a take care of on line who I have spoken to in advance of, he said he doesn’t know why the ticket was closed for a refund and no person known as me to debate the problems.
Oct 30, 2018 at twelve:21 am I really don’t know the place to start out my practical experience using this business has long been so immensely Negative, terms ca not likely Specific the dis-gratification with this business. My 1st come across with this particular company was even though the customer service dept, They sent the revenue person to the incorrect handle and named me to convey I wasn’t at your house and the revenue particular person was at my door (mind you I are ready on them all day) The gross sales particular person was despatched to my moms handle.
To avoid any more heartache and disappointment from Empire Today, I truly feel the same as Don and concur with his email. please confer with Don’s 8th paragraph of his electronic mail.
I never like folks and corporations that refuse to confess they just could be Completely wrong and In this instance ARE Erroneous.
March twenty five, 2018 at 4:49 pm I obtained carpeting for 4 bedrooms coming up on 4 decades ago using a guarantee. Guarantee was for 5 years. Expended some huge cash. Carpet was introduced as major of the line stain resistant high quality carpet. Carpet is not really stain resistant and has stretch in Each and every on the four bedrooms. My wife and I are vacant nesters and possess our kid at your house from time to time in addition to quests. Really minimal traffic all over the years. I contacted Empire Today and spoke that has a rep named Rosemarie (562-741-1432) To start with I was informed that my challenge would be addressed with in a week. Two weeks went by and no response. I named Rosemarie back again and he or she to start with advised me that I didn't Use a warranty??? Following a discussion with Rosemarie, she pulled my account and stated that I without a doubt had a 5 calendar year warranty and her supervisor Annette could well be contacting me.
Please e-mail us at customersupport@ empire-today.com with the two the road tackle and phone number outlined less than your buy. You should definitely mention Headquarters in the topic line. We stay up for hearing from you, thanks.
(it’s been 3 times due to the fact they had been there). We have to maneuver into the home and can’t since the floors and baseboards need to be preset. We've people wanting to invest in your house that we're transferring from so we've been in bind right empire today corporate office phone number until This is certainly all mounted. Nevertheless nobody will get in touch with us from the business and try to resolve your situation. I wish I could insert photos on this site so everyone can see how terrible it is! Working with Empire Today has become a terrible nightmare!
Once we at last got to talk to some a person we identified changeover strips developing and some injury on three on the planks, the blokes came out and stuck the strip which were developing and took pictures from the destroyed planks, then I get yourself a phone indicating they will resolve it but I must shell out the installers the injury may very well be my fault, but I comprehend it was not, In addition they claimed mainly because I signed the paper they ended up from the crystal clear.
(3) the stairwell carpet install has now started to come to be un-nailed and corners are beginning pop up. This is an extremely the latest discovery that was discovered by us just yesterday.