Would you be sure to electronic mail your Call details to customersupport@ empiretoday.com so me may well Speak to you. Make sure you place Company Office HQ put up in the topic line of the email.
Thanks for sharing your encounter. We apologize that the installation had a rocky get started, but are thrilled to listen to that the career was accomplished to your pleasure. For long run issues and/or considerations don’t wait to Get in touch with us at customersupport at empire-today.com.
We fully grasp your irritation, and we assure you that we just take matters for example these incredibly significantly. We’ll be in contact along with you Soon to debate your considerations.
Nothing at all resolved just explained to in essemce “somebody needs to be there before six pm –immediately after ready all day long.
The crew got here And that i could have not questioned for your nicer crew. They came with a smile on their own deal with and did the perform and the place so Professional and cleaned up all the things. They moved the Weighty Tv set for us and served shift some furniture. Awesome Crew!!!!
I so upset and let down with operate that Empire Today did putting in my hardwood flooring (Incomplete Position) l should be compensated this is this kind of an inconvenience to me and my relatives and my time. Experienced l acknowledged this do the job wasn’t destined to be accomplished in two days l in no way would’ve agreed to work with Empire Today and pay the quantity l compensated l would’ve utilised Lowes and or House Depot. I might be Placing a criticism on Yelp due to the fact l simply call customer support designed criticism on 9/one/2018 just after employee called me was explained to l would get simply call from a supervisor with in 24 hours no reply to this point
I’ve contacted customer guidance and whoever would respond to my phone calls in the last 2 months. I've positioned in excess of sixteen calls and nonetheless haven't been given any resolution to our trouble. We had carpet put in in April and it absolutely was a terrible sloppy job. We called quite a few situations, finally experienced an individual come take a look and just take pictures and NO Abide by UP. I had to chase. No-one would return phone calls, they tousled numerous appointment moments after which you can spoke unprofessionally and insulted us about the phone.
Oct twelve, 2017 at 9:fifty one am I'd carpet mounted in my upstairs a few 12 months in the past. Receiving the carpet was a problem in alone. The installers brought the incorrect carpet then they came on the incorrect date after which they didn’t have the appropriate material. Empire was giving me a hard time with the value because they insisted they brought the right carpet when it absolutely was clearly a cheaper one particular. After almost everything was at last ironed out, the carpet started to warp slowly but surely but certainly. I called check here the 800 number and was put on hold additional time I called. After i last but not least acquired someone, they explained they would charge me $35 to have a look at it and afterwards based on how terrible it had been they would need to discover a price…will you be kidding me?
Many planks have been changed. We found that the original planks weren't as shinny as the new ones but was told the shinnyness would disappear after a handful of months. The new planks stood out so lousy that we contacted empire again which time we ended up explained to that we would need to live with what was set up. This is simply not suitable. I did not pay out $10,000.00 to only settle with this. The brand new planks which were mounted is in the midst of our living room and may be very apparent. The provider ask for # is one-2980377160. I want a contact again at the earliest opportunity.
I have been attempting to cancel my contract because if the profits is this terrible I can only consider the assistance piece. My agreement states I should indication and send the cancellation in electronically, within a few times, but nobody will tell me exactly where to send it. They only keep indicating “oh you'll get a call”. Keep away from THIS COMPANY!!!!
To The purpose The incorrect floor was set in my house. No phone calls stating It will likely be settled. I've called quite a few occasions no resolution as of but. My phone calls to customer care have I been dropped, cold transfers or, will simply call back. this This can be the last selection which i gained like a scenario amount.–1-346905XXXX, Lookinv ahead to having this concern solved.
Due to the fact your team couldn’t locate the inspection, I was now explained to that another inspection needed to be accomplished. I informed Kim I didn’t want One more a person and the notes in my account need to affirm I was authorised. I explained to Kim that i'm pretty worried about getting A further inspection at this stage. Again in September, I named Kim in CS mainly because I required to get rid of a wall and insert closets in the home. This was the correct time to get it done since a full substitute was approved. She confirmed It might be Okay because the alternative is accredited and notated on my account. So I moved forward with the construction. I requested the contractor to restore The difficulty from the entrance door simply because I used to be involved it had been obtaining worse and someone could get wounded. I used to be told a completely new inspection was a must.
August 10, 2017 at six:31 get more info pm We had carpet and laminate put in and because the earlier remark stated the profits staff was fantastic. The carpet fellas were being good…our situation is definitely the laminate. They sent two younger fellas who eventually got to my home all-around 9am. Spent most the day on their telephones, left many times on “breaks”. My partner didn’t complain whatsoever, I get house at six:30pm to feed them evening meal pondering they happen to be tough at function all day long. At 7pm they convey to us It'll be two more several hours. We agreed to get it performed given that carpet was coming the next early morning and all my dining room home furniture was in my family room. fifteen mins. later they tell us they altered their minds and they'll arrive early the following day being performed in advance of carpet. They had been even now there immediately after 5:30pm the following day!!! WTF!! 22 several hours they usually weren’t performed?? We wound up being forced to shift my front room furnishings back again ourselves.
At Empire Today, our Installation Office is The bottom of our enterprise. All installation group associates get the job done Along with the installers to make certain all client, product sales and interior requests and specifications are fulfilled.